Security Guide

  • Never provide your password, PIN and token over the phone, email or SMS.
  • Shred documents that contain confidential information before discarding.

  • Monitor your account activities.

  • Report lost or stolen tokens immediately.

  • Use a complex password e.g. password consists of upper and lower case letters, numbers and special characters.

  • Change your password periodically.

  • Cover the keypad while entering your password at public area.

  • Do not click on any link, open attachment, or respond to email and SMS from unknown sender.

  • Do not access your bank account through public networks.

  • Update Bank of China when there is amendment in your contact details.

  • Avoid installing program or application from untrusted sources.

  • Always keep anti-virus, anti-malware software and devices updated.

  • Check SMS transaction alerts in a timely manner.

  • Always log out and clear internet cache when you have completed your banking activity.

  • PDRM, BNM. LHDN or any other government department will never conduct investigation over the phone.

  • Do not transfer money to unfamiliar company or persons.

     

    What should you do if you suspect that you’re a victim of scam/ fraud?

  • Contact Bank of China immediately at +603 2059 5566.

  • Report scam / fraud to the law enforcement agency.

  • Keep all records such as transaction receipts etc.