Security Guide

  • Store your financial document and bank card in a safe location.
  • Never provide your password, PIN and token over the phone, email or SMS.
  • Shred documents that contain confidential information before discarding.
  • Monitor your account activities and review your CCRIS report regularly.
  • Check your account balances and statement regularly to spot any unusual activity quickly.
  • Never share your password, PIN, OTP or token details with anyone, including someone claiming to be from bank, police, court, National Scam Response Centre (NSRC) or government.
  • Visit our website regularly to read the latest security tips and updates.
  • Block suspicious contact number that requests for your personal information including banking credential.
  • Always contact official contact number for enquiries.
  • Always keep your bank card and e-token device safe to prevent unauthorised access.
  • Report lost or stolen cards immediately.
  • Use a complex password e.g. password consists of upper and lower case letters, numbers and special characters.
  • Change your password periodically.
  • Cover the keypad while entering your password at public area.
  • Do not click on any link, open attachment, or respond to email and SMS from unknown sender.
  • Do not access your bank account through public networks.
  • Update Bank of China when there is amendment in your contact details.
  • Avoid installing program or application from untrusted sources.
  • Always keep anti-virus, anti-malware software and devices updated.
  • Check SMS transaction alerts in a timely manner.
  • Always log out and clear internet cache when you have completed your banking activity.
  • PDRM, BNM. LHDN or any other government department will never conduct investigation over the phone.
  • Do not transfer money to unfamiliar company or persons.
  • If you receive an unusual request via SMS or email from a friend, contact your friend directly to verify the authenticity of the request.
  • Please note that Bank of China Malaysia Berhad will only uses the following Designated SMS short codes to send notifications to our personal banking customers via SMS:63063, 68886, 63001 and 61128.Customers should stay vigilant if received an SMS from a number other than aforementioned short codes.

What should you do if you suspect that you’re a victim of scam/ fraud?

  • Contact Bank of China immediately at +603 2059 5566.
  • Alternatively, you may contact National Scam Response Centre hotline at 997 if you having difficulties in contacting our bank.
  • Report scam / fraud to the law enforcement agency.
  • Keep all records such as ATM receipts, transaction receipts etc.
  • "Click here" for more details on how to lodge a complaint or dispute.