How to Lodge A Complaint

We appreciate and value your feedback on your experience with our products/services.

Your feedback will allow us to improve our banking products/services to serve you better.

1. You may lodge complaints through the following channels:

Bank of China (Malaysia) Berhad (Attention to: Compliance Department)

2nd Floor, Plaza OSK,

25, Jalan Ampang

50450 Kuala Lumpur

Customer Service Centre

Tel: +603-2059 5566


2. You may be asked to provide further information or clarification from time to time and to cooperate in any investigation or any process carried out upon receipt of your complaints via any of the above channels.

3. We will acknowledge receipt of your complaint within 3 working days and will endeavor to resolve it as soon as possible.

4. In the event you are still not satisfied with the response from the Bank, you may seek review with the following redress channels**:

                a) Central Bank of Malaysia/Bank Negara Malaysia (BNM)

                Address: Bank Negara Malaysia, Jalan Dato’ Onn, P.O. Box 10922, 50929 Kuala Lumpur

                Contact number: 1-300-88-5465 (1-300-88-LINK) (Overseas: +603-2174 1717)

                Facsimile: +603-2174 1515

                Web form: (eLINK):



                b) Ombudsman for Financial Services/Ombudsman Perkhidmatan Kewangan

                Address: Level 14, Main Block Menara Takaful Malaysia, No 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur

                Contact number: +603-2272 2811

                Facsimile: +603-2272 1577




                c) Credit Counselling and Debt Management Agency/Agensi Kaunselling dan Pengurusan Kredit (AKPK)

                Address: Menara Bumiputra-commerce, Level 5, Jalan Raja Laut, 50350 Kuala Lumpur

                Contact number: +603-2616 7766


** Subject to the type of cases which the respective bodies may accept.